Home Resolution Group ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit our website (ushrg.com), submit forms, or communicate with us via phone, email, or SMS text message.
1. Information We Collect
We may collect the following personal information when you interact with our website, forms, or services:
- Full name
- Phone number (including mobile number)
- Email address
- Property address (street, city, state, zip code)
- Description of your situation (e.g., foreclosure status, property condition)
- Any additional information you voluntarily provide
We may also automatically collect non-personal information such as browser type, IP address, and pages visited through cookies and analytics tools.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your inquiry and provide a free consultation
- To evaluate your property situation and present options
- To contact you by phone, email, or SMS text message regarding your inquiry
- To send transactional and service-related communications
- To improve our website, services, and customer experience
- To comply with legal obligations
3. SMS/Text Messaging
We will not sell, rent, or share your mobile phone number or SMS opt-in consent data with any third parties or affiliates for marketing or promotional purposes.
By providing your mobile phone number and opting in to receive SMS text messages from Home Resolution Group, you consent to receive text messages related to your property inquiry, including but not limited to: appointment confirmations, status updates, follow-up communications, and service-related notifications.
Message Frequency
Message frequency may vary depending on your inquiry and the status of your case. You may receive recurring messages.
Message and Data Rates
Standard message and data rates may apply, depending on your mobile carrier and plan. Home Resolution Group is not responsible for any charges incurred from your wireless provider.
Opting Out of SMS
You can opt out of receiving SMS text messages at any time by replying STOP to any message you receive from us. After opting out, you will receive a final confirmation message and will no longer receive SMS messages from Home Resolution Group. If you wish to re-subscribe, you may do so by submitting a new inquiry through our website.
SMS Help
For help or questions about our SMS program, reply HELP to any message, or contact us directly at (201) 890-4542 or info@ushrg.com.
4. How We Share Your Information
We do not sell your personal information. We may share your information only in the following limited circumstances:
- Service providers: We may share data with trusted third-party service providers who assist in delivering our services (e.g., CRM platforms, SMS delivery services). These providers are contractually obligated to protect your information and may only use it for the purposes we specify.
- Legal requirements: We may disclose your information if required by law, court order, or governmental regulation.
- Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
5. Data Security
We implement commercially reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, or as required by law. You may request deletion of your data at any time by contacting us.
7. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of SMS communications by texting STOP
- Withdraw consent for data processing
To exercise any of these rights, contact us using the information below.
8. Cookies
Our website may use cookies and similar tracking technologies to improve your browsing experience and analyze site traffic. You can control cookie settings through your browser preferences.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to review their privacy policies before providing any personal information.
10. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last updated" date. Your continued use of our website or services after changes are posted constitutes your acceptance of the updated policy.
12. Contact Us
If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us:
Home Resolution Group
Phone: (201) 890-4542
Email: info@ushrg.com
Website: ushrg.com